Hurricane Helene Disaster Recovery for Members

Are you a First Choice Next member who has been affected by Hurricane Helene? This page will be updated with new information as it becomes available.

First Choice Next stands with our members during this period of hurricane emergency. First Choice Next has implemented the following adjustments, beginning September 29, 2024, for all South Carolina members:

Allow a 30-day extension to pay premiums and temporarily suspend policy cancellations and non-renewals.
Extended grievances and appeals deadlines for 30 days from the date they would have expired

First Choice Next emergency policy changes are temporary and will expire October 31, 2024.

If your health care provider is unable to see you in person, AmeriHealth Caritas Next offers virtual care services at no cost. Get virtual care appointments with Virtual Care 24/7 with our telehealth provider, MDLive.

To connect to an MDLive health care provider:

Visit https://app.mdlive.com/landing/fcnextsc
Call 888-976-4611 (TTY 1-800-770-5531), 24 hours a day, seven days a week.

MDLive is only for routine medical care. If you are experiencing an emergency, call 911.

If you have additional questions, please contact Member Services at 1-833-983-7272 (TTY 711).

For the latest information, visit the http://www.scemd.org/ website.